Silver
Coverage included for your Workstations
Hardware Troubleshooting
Run hardware diagnostics. Contact manufacturer if the unit is under warranty for repair. Recommend component replacement if no longer under warranty. (Additional charges apply to equipment that have expired warranties.)
Configuration Management
Optimization of settings on Windows 10 / 11 for maximum performance.
Scheduled Preventative Maintenance
Manufacturer hardware updates can be scheduled after hours to help mitigate potential bugs that have been discovered by the manufacturer.
Managed EDR
Enterprise EndPoint Detection & Response. Replaces traditional antivirus protection.
Advance Performance Monitoring
Metrics are set to report when certain thresholds are exceeded indicating that performance is being affected on the workstation.
Operating System & Third-Party Patch Management
A regular schedule is set to safely apply Microsoft and other third-party updates to ensure security but also to ensure that they do not cause undesired changes.
License & Asset Management
Software licenses are tracked to ensure that the business is compliant. Hardware is also tracked to assist with planning for future upgrades.
Unlimited Remote Support (8am-5pm)
Most troubleshooting tasks can be performed remotely, during business hours Monday thru Friday (*excluding holidays), if the workstation has power, the network is online, and internet is available.
After Hours Remote or On-Site Support is available for an additional hourly rate or Upgrade to our Gold or Platinum packages for more comprehensive support.
Our Basic Essentials Managed Service Plan
Coverage included for your Networks
Firewall Management & Maintenance
Ensure that the firewall is running the latest firmware from the Manufacturer. Changes may be required as the business adds or removes other local network devices that need to communicate with internet services. Verify that the firewall is working correctly if internet issues occur.
Network Printer Management & Maintenance
Ensure that the printer is running the latest firmware from the Manufacturer. Verify that the printer is working correctly if printing issues occur.
Switch Management & Maintenance
Ensure that the network switch is running the latest firmware from the Manufacturer. Verify that the network switch is working correctly when a network issue occurs.
Unlimited Remote Support
Remote support is included during business hours (8am-5pm) Monday thru Friday (*excluding holidays).
After Hours Remote or On-Site Support is available for an additional hourly rate or Upgrade to our Gold or Platinum packages for more comprehensive support.
Coverage included for your Servers
Unlimited Remote Support (8am-5pm)*
Most troubleshooting tasks can be performed remotely, during business hours Monday thru Friday (*excluding holidays), if the server has power, the network is online, and internet is available.
Key Application Maintenance
Monitors are put in place to report when key services are not responding indicating that critical business applications may be affected.
Configuration Management
Optimization of settings on Windows server for maximum performance.
Managed EDR
Enterprise EndPoint Detection & Response. Replaces traditional antivirus protection.
User Onboarding & Offboarding
Addition and removal of users onto the local network. This would include email setup.
Advance Performance Monitoring
Metrics are set to report when certain thresholds are exceeded indicating that performance is being affected on the server.
Operating System & Third-Party Patch Management
A regular schedule is set to safely apply Microsoft and other third-party updates to ensure security but also to ensure that they do not cause undesired changes.
Scheduled Preventative Maintenance
Manufacturer hardware updates can be scheduled after hours to help mitigate potential bugs that have been discovered by the manufacturer.
License & Asset Management
Software licenses are tracked to ensure that the business is compliant. Hardware is also tracked to assist with planning for future upgrades.
After Hours Remote or On-Site Support is available for an additional hourly rate or Upgrade to our Gold or Platinum packages for more comprehensive support.